In case you’ve purchased a web hosting package and you have certain enquiries connected to a given function/feature, or if you’ve confronted some issue and you need help, you should be able to touch base with the respective customer care staff. All hosting companies deploy a ticketing system irrespective of whether they provide other means of contacting them along with it or not, because of the fact that the most effective way to handle a problem most often is to open a ticket. This form of correspondence makes the replies exchanged by both sides simple to track and permits the customer service team members to escalate the problem in the event that, for example, a system administrator must intervene. Most often, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, so you will need to have no less than 2 different accounts to contact the customer service staff and to actually administer the hosting space. Constantly signing in and out of different accounts might often be a drag, not to mention the fact that it requires quite a bit of time for most web hosting providers to respond to the ticket requests themselves.

Integrated Ticketing System in Website Hosting

In stark contrast to what you may find with lots of other web hosting providers, the support ticket system that we are using with our website hosting is an indivisible part of the Hepsia Control Panel, which comes with all web hosting accounts. You will not have to remember different login names and passwords, since you’ll be able to manage both your tickets and the web hosting account itself from one single place. So, in case you’ve got a query or stumble upon a predicament, you can get in touch with our help desk support staff members right away. Our system includes a clever search mechanism. This implies that even if you’ve posted an enormous number of tickets over the years, you will be able to track down the one that you need without difficulties. You can also read knowledge base guidelines for handling commonly encountered predicaments.