If you ever have any enquiries in regard to the web hosting service in general or you encounter a problem with your sites, you will have to get in touch with the respective hosting provider’s client support team. It may not make a difference how promptly they will respond if you have an enquiry of a general nature, but a problem like a misapplied application update, for example, may result in your site becoming broken or invisible on the World Wide Web. And the longer you have to wait for the support team to help you, the longer the website will be down. In case you offer services or goods online, any outage will affect your site negatively and you can lose existing or potential customers. Lots of web hosting providers, primarily resellers, reply to tickets and e-mails within 24 hours, but in the online sphere this is way too long, since visitors will hardly ever come back to a site that isn’t functioning properly over lengthy spans of time.

One-Hour Response Guarantee in Website Hosting

With a website hosting from us, you can forget about waiting around for hours, or even all day, to receive an answer to a helpdesk ticket or an email. No matter when you contact us, we’ll lend you a helping hand within less than 60 minutes with any pre-sales and technical enquiries you might have. In reality, our actual response time almost never surpasses 20-30 minutes. Since we’re working around the clock, you will always get assistance in a timely manner and we realize just how critical that is in the online world. Soon after you contact us, we will reply to your questions. If you chance upon any technical problem, we’ll tackle it instead of you, or we’ll give you all the needed information in case there’s something that you need to do on your end.