Client Support Channels

  • 1 hour ticket response time

  • A 60–Minute Ticket Response Guarantee

  • We offer a sixty–minute response guarantee for any ticket or email that you submit to our support staff. We will swiftly reply to all the typical queries and forward the matter to our sysadmins if any additional assistance is required. If you order our Optional Managed Services package, we’ll complete any of the included server administration tasks at a time that has been discussed with you in advance.

  • Top quality support service

  • A Top–Quality Tech Support Service

  • Should you require assistance with our Control Panel or with any of the apps that we have preinstalled on the dedicated hosting server for you, don’t hesitate to reach our client support team at any moment through the ticketing system. In addition, in case you need help administering your dedicated server, you can order the Optional Managed Services package, that includes OS updates every week, problem troubleshooting and installation services, server monitoring and rebooting services, data backup hard disk space, etc.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • We have provided our Control Panel with a detailed knowledge base, which includes extensive explanations of all its features and functions. In addition, we have prepared exhaustive video tutorials that will further demonstrate to you how to perform a certain action or resolve a regularly encountered issue. All the instructional articles and the video tutorials are easily reachable from each section of the Control Panel through the Help and Videos buttons in the upper right corner.